Our Stay Safe Efforts

The health and safety of our guests and employees have always been our top priority.  During these unfamiliar times, we strive to provide a safe and comfortable environment for everyone.

We have been monitoring the CDC along with state and local official recommendations.  We have carefully reviewed and implemented requirements for lodging establishments in Phase Two of the recovery. We will remain up to date on these requirements, and adjust accordingly as future directives come from our state leadership.

Please take a moment to review our new protocols and procedures:

 

Prearrival

We will communicate to you prior to your arrival dates and we recommend texting, calling, or e-mailing with your preferences or needs before you arrive.  

 

Arrivals & Departures

One of our favorite parts of each day is greeting our guests.  For now, we have implemented a less interactive check-in procedure for safety.  During our check-in hours of 3-6 PM, guests will pick up an envelope with a room map along with sanitized keys, a parking pass and parking instructions at the front desk.  Masks are required indoors in Massachusetts per order of the Governor.  After-hours check-ins will be accommodated with prior arrangement.  

The balance on the reservation will be charged in full on the day of arrival using the credit card on file.  If arriving outside of our check-in hours of 3-6 PM,  please be sure to let us know ahead of time.

Upon departure, we ask that guests leave their keys in the bowl at the front desk. Front desk staff will assist with luggage if assistance is needed.

 

Parking

In order to create new outdoor seating for local restaurants, parking on site will be limited to those with handicap plates only.  In addition, we are not able to offer our valet services during our 2020 season. Parking will be provided at our sister property, the Treehouse Lodge and we will arrange for one person in your party to be shuttled to the Woods Hole Inn should you need a ride.  Treehouse Lodge is ⅓ mile walk up Woods Hole Road from the Inn.

 

Breakfast 

Our world-renowned breakfast will be served again starting July 1, 2020.  Our rates reflect a discount regarding this amenity if staying prior to July 1st.  Breakfast will be served during a pre-scheduled time frame, presented on trays and delivered to the location of choice while maintaining social distancing in one of the spaces available including the garden facing the water, any private balcony, the front deck facing Water Street, or your inn room.  Our breakfast staff will use gloves and masks while preparing and serving.  

 

Guests Rooms, Common Areas and Housekeeping

Guest rooms are left vacant at least 24 hours between bookings.    

Governor Baker requires us to inform you that out of state visitors are urged to self-quarantine for fourteen days.

Each of our guest rooms is thoroughly cleaned and disinfected prior to your arrival.  Staff members have been trained to deliver enhanced cleaning protocols in guests’ rooms and throughout the entire property. Staff wears gloves and masks throughout the cleaning of each guest room and bathroom.  

Common areas are sanitized several times a day following a checklist including high traffic areas such as doors knobs, counters, light switches, and stair railings.

Hand sanitizer is placed throughout the inn and we encourage guests to use it as they see fit.

To ensure safety during a guest’s stay, housekeeping will not enter the guest room. If requesting additional items, towels, or linens, we recommend doing so prior to arrival.

Guests are encouraged to leave sealed trash outside of their door along with towels and linens each morning.  

If guests would like to borrow books, magazines, or games from our common area, the items should be left inside the guest room upon departure so that housekeeping can clean and disinfect properly.

The use of our kitchen is prohibited.  We encourage guests to ask the front desk prior to 5 pm if there are items needed, such as plates, glasses, silverware.  In addition, guests will need to ask the front desk for ice.  

 

Social Distancing, Masks and Guest Policies

We ask guests to be respectful of Massachusett’s physical distancing guidelines.  Common areas are to be occupied by one guest group at a time.   

Our staff will be masked while working.  We require guests to wear a mask when indoors as required by State ordinance. For more information about the Commonwealth of Massachusetts guidelines: policies, please visit https://www.mass.gov/info-details/covid-19-updates-and-information#regulations-&-guidance-

Guests are encouraged to wash hands frequently.

Please do not come if you are not feeling well, or if you suspect you have been exposed to COVID19 within the last two weeks.  We have adjusted our cancellation policy to accommodate these possible last-minute changes.  More information here

If you become sick during your stay, public health guidelines require you to inform us and make arrangements to depart.

 

Communication during your stay

We encourage current guests to “opt-in” to our texting platform called Whistle to communicate with our front desk by texting 508-495-0248.  Please know, we do not use texting for promotional purposes and our privacy policy has strict guidelines for your safety.  

We are as concerned about your health as you are, and we know we can all work together to get through these challenging times. In all of these decisions, we are balancing the very real public health impact of COVID-19 with our desire to remain open to your needs. We will continue to do everything possible to keep Woods Hole Inn your safe Cape Cod escape.

In peace and good health,

Amanda and the staff at Woods Hole Inn