Policies

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Our Hotel Policies

Rates

Rates are based on the season and size of the room per night based on a double occupancy.  For room rates, use availability calendar and enter desired dates get an accurate quote.  Additional guests in the room are allowed by prior arrangement on a case-by-case basis for a fee of $25 per person.

Breakfast

All rates include a continental breakfast served from 8 am to 10 am at our Cape Cod Bed & Breakfast in the sunny breakfast room overlooking Woods Hole harbor.  In the off season, we serve breakfast from 8 am to 9 am on weekdays and 8 am to 10 am on weekends.  Read our reviews — breakfast rocks at the Woods Hole Inn.

Amenities

A really tasty continental breakfast, private bath with shower, free wireless internet access, flat screen color TV with DVD player, universal docking station, air conditioning in summer months, luxury cotton towels, high thread count cotton sheets, complimentary bikes, free parking…does that work for you?   Several of our new rooms on the second floor have private decks with water views over Woods Hole harbor and the Martha’s Vineyard ferry terminal.

Local Tax

All room rates at our Cape Cod B&B are subject to 9.7% local and state lodging tax.

Minimum Stay

We reserve the right to require a two-night minimum stay during our “high season,” selected holidays, for wedding accommodations and on weekends. For one-night stay requests, please call to inquire.

Deposits and Payments

A room deposit of 50% of the total stay (or 100% of a one-night stay or wedding stay) will guarantee your reservation at our Cape Cod B&B; balance is due at check-in. Mastercard, Visa, Amex and travelers checks accepted. All refunds are issued by check.

Cancellations

Reservations canceled 14 days or more in advance of arrival date will be refunded in full with a $25 processing fee per room. Cancellations made within 14 days of arrival will be charged in full and only refunded based on the ability to rent the canceled room(s) and a $25 processing fee per room. Cancellations FOR ANY REASON made less than 48 hours prior to check in will be charged in full. Early departures will not be refunded.  We do recommend trip insurance. Please note all refunds, if there are any, are issued by check.

Gift Cards

We sell gift certificates to future stays at the Inn, please call us for details.  We also accept Bed & Breakfast.com gift cards, and will redeem a maximum of one gift card per stay.  We accept no other gift cards.

Arrival/Departure

Check out is at 11 am. Check in is between 3-7 pm. Check in after 7 PM is by prior arrangement only. Late check-ins with no prior arrangement will be assessed a late check in fee. Online same day reservations can not be accommodated after 9 pm; refunds will be issued in the AM should this misunderstanding occur.

Smoke Free

The Inn is a historic building, so it will come as no shock to you that we do not allow smoking of any kind inside or anywhere on the grounds for the safety and health of our guests. In addition, candles are strictly forbidden. Failure to comply with this important fire safety rule will result in immediate eviction with no refund. Damages for smoke remediation plus removing a room from service for several days starts at $1500 and will be assessed at our cost. We are very serious about fire safety.

Fire Safety

The Inn has been substantially upgraded and has a fire sprinkler system in all guest areas. That’s right, state-of-the-art fire safety stuff which helps all of us sleep soundly at night.

Lost Keys

Un-returned keys will result in a $25 charge. Lost or misplaced keys while a registered guest will result in a $100 charge if the need to re-enter the room occurs after 10 pm.

Dogs

We had so many people ask us this question that we decided to dedicate a room at our Cape Cod B&B to travelers with dogs. So yes, if you book early, we have a great new space that has it’s own entrance and a private bath where we allow friendly and well-behaved dogs. We do not allow pets (with the notable exception of handicapped assistance dogs) in the rest of the inn. We require advance notice, charge a dog fee of $50 per day and ask that your dog have up to date shots and great manners. We will ask you to sign a damages waiver, and we will charge you to replace bedding, furniture or for any other damage that might occur. We ask you not to leave your dog unattended in the room, and will charge a dog-sitting fee of $25 per hour if a barking or whining dog is left unattended. You brought Fido to be with you, right?

Children & Young Adults

Well supervised children over the age of six years are welcome, as the Inn is not designed for infants or toddlers. Children younger than six (6) will not be accepted.  We do not accept teenage or young adult guests traveling without their parents — our minimum age is 21 years for solo travelers with ID required at check in.

Quiet

Management reserves all rights to ensure the quiet enjoyment of our Cape Cod B&B by all of our guests. You get that, right? In addition, we like to remind everyone that we are smack in the middle of a busy village with lots of people and several popular bars. Sometimes, there is street noise even late at night. We apologize in advance for this inconvenience, and we do provide sound machines and air conditioners in each room which provide white noise to mitigate the issue when it happens.

Bicycles

Bicycles are offered for rent to our Cape Cod B&B guests on a first-come, first serve basis. We recommend helmets and ask you to sign a release (that’s just good common sense).  Bikes are for use on the mainland only – we can recommend many rental places on the Vineyard should you wish to bike there.

Golf

We are lucky to have several world-class courses nearby, which we are happy to help make a tee-time for you as a guest of our Cape Cod B&B. You are asked to follow all Club rules while on the premises, a copy of which will be emailed to you upon booking. Tee-times are as available and will not be guaranteed until reserved. There are no cancellations or refunds on golf packages once booked. There are no refunds in case of bad weather when the course is deemed unplayable, but a mutual date can be rescheduled and additional lodging fees may apply. All incidental charges at the Golf Club including but not limited to equipment, food, drink and damages of any kind will be the responsibility of the guest. The Golf Club maintains the right to ask unruly customers to leave with no refund. We don’t recommend unruliness, in general.

Events

We allow events of up to 70 people on the grounds of the inn with a two night booking of the entire inn plus additional event fees in months other than July and August.  Please call us for more information.

Storms

There will be no refunds given for inclement weather of any kind, including hurricanes. Hurricane season is August through October. We suggest travelers insurance which is available through many vendors.

Damages

The rooms at our Cape Cod B&B are filled with upscale furniture, top-of-the-line linens and prized robes sets. Should there be an accident during your stay, or some other significant damage or loss, we will need to charge you for the value of the replacement or repair. We will notify you immediately of our concern and please feel free to call us to discuss the issue. Robes are $69 each and full sheet sets of our upscale luxury linens are $250. Other repairs will be assessed at our cost.

Parking

The center of Woods Hole can be a challenging place to park. On-site valet parking is provided for one car per room. Please note due to the constraints of our small lot, your car may not be available past 10 pm unless coordinated in advance. Parking check out is at 11 am. Additional parking will be considered on a first-come, first-serve basis at a market daily rate.

Weddings

We have a two night minimum required for guests attending weddings and require a 100% non -refundable deposit for such reservations.  We do not allow additional staff (hair, makeup or photographers) or any other non-registered guests into the Inn.  We do not allow late night gatherings of wedding guests in the common areas, and there will be additional cleaning charges and possible eviction if this rule is not followed.  Online bookings are required to identify themselves as part of a wedding party so we may share these policies with you via email.

Liability

There are no safes in the rooms at our Cape Cod B&B. The Woods Hole Inn is not liable for loss or damage to items stored in the rooms. We can keep valuables locked in our office as a courtesy only if guests release us from all liability associated with loss or damage of those items.

Illegal Downloads

We offer free WiFi to our guests with a password. We require guests follow all US and state law concerning proper internet usage. Downloading copy written material without permission is against the law and violates our terms of use agreement with our internet provider. We will turn your IP address over to law enforcement officials and you will be prosecuted to the full extent of the law. In addition, we will seek damages for additional IT consulting, interrupted internet services or any other loss of business caused by the unlawful behavior. Respect artists and we will all be fine.

Eco-Efforts

We have renovated the building re-using whatever materials possible and used only green paints; we replaced old appliances with new energy efficient appliances; we use compact fluorescent bulbs in many places; we instituted a building-wide recycling and waste stream management policy; we try to keep laundry to a minimum with guest assistance; we use local handmade soaps artisan crafted here in Falmouth; we use local produce and suppliers both for breakfast and in our restaurant; we use biodegradable cleaners many of which we make on-site; we ask our staff to walk or bicycle to work; we offer air conditioning in July and August with all-new energy efficient units. Our goal is to set the highest standard for service and style, while impacting the earth as little as possible. We welcome a dialogue about this with our guests as we are always looking to learn, grow and improve.

Privacy Policy

When you contact the Woods Hole Inn through our web site, we may require personal contact information, such as your name, mailing address, phone number and credit card information so we can provide you with the services you have requested. Your name and contact information will not be added to any mailing lists besides our own without your prior knowledge or expressed permission. You may ask to be removed from our mailing list at any time by contacting us at [email protected] In addition, protecting your privacy is very important to us. We have established physical and electronic safeguards to our physical premises and electronic procedures to safeguard and protect against the unauthorized access of personal information which meet or exceed both Massachusetts and federal law.

Credit Card Processing Privacy Policy

Privacy Policy

Our Mission
At Woods Hole Inn we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

Information Collection
Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Woods Hole Inn. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Woods Hole Inn does not give or sell to anyone any information we collect on our site.
We sometimes use data collection devices such as “cookies” on certain pages of the Site to measure effectiveness and safety. A “cookie” is a small file that gets placed on your harddrive that helps us provide our services. You are free to decline cookies if you choose too.

Security
At Woods Hole Inn, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Policy Modifications
Woods Hole Inn may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.

Subject to Change

Rates and policies are subject to change. Such changes will be recorded on this website and are available upon request at the front desk of the inn.