Just like producing a movie, at the Woods Hole Inn we are crafting great vacations, one customer at a time. Every movie begins with a great script and the Woods Hole Inn is no different — our script calls for us to make you feel pampered and welcome the minute you walk in the door.
I started my career in Hollywood, managing a group of actors and producing a few movies. I don’t want to make my career sound too glamorous because it wasn’t — thousands of people like me toil behind the scenes as part of the grist that turns the Hollywood mill. But I did learn a thing or two about star treatment that I use everyday in running the Woods Hole Inn.
I like to welcome guests the way I would welcome the star of my film onto set the first day — smiles, warmth and plenty of free bottled water. I like to clean the rooms imagining that Oprah and her entourage might walk in later tonight. I like to train staff to show off their knowledge of the local scene as if they were job interviewing for locations manager on “Jaws.” I hope breakfast comes out feeling “Like Water for Chocolate” and your pillow top reminds you of James Bond.
These are hard things to achieve and we don’t always get there. Has there been a bad day when the electrician made a mess right before check-in, the phone rang too many times to answer and a guest waited at the front desk feeling more like Rita Wilson than Tom Hanks? Yes. Now you know why Bruce Willis throws temper tantrums in his trailer when the coffee is cold — even on a movie set with a staff of hundreds, mistakes happen. So we apologize and try again. Most of our customers are much, much more amenable than Bruce (visit the inn and I’ll share a few hair curlers for you).
In any case, nothing makes us happier than getting it right and I want to quote an email we received last night, because I think we succeeded in making this couple feel like Brangelina:
“My wife and I just finished a three day stay at the Inn and I can’t stop talking about it to anyone who will listen. From the second we walked through the door at 28 Water Street the warmth we were greeted by, yourself and the Inn, captured our hearts forever. I cannot say enough about the cleanliness of the room and the efficiency of the staff.
We have stayed in Woods Hole before, but by far the location of the Inn is far more noteworthy than any other places we have stayed. We found it a complete luxury to drop our car off with the valet and not have to think about getting around for the rest of our stay. The area restaurants and attractions all within walking distances on the scenic main strip of Woods Hole, as well as Quicks Hole located in the same building. Talk about convenience. Not to mention the activities you planned and executed for us (ferry tickets waiting for us, wine chilled in our room, walking tour of Woods Hole, massages at Bellezza Day Spa) all completely flawless in their delivery. The things you said were going to be done, were done.
How can I write our happiness with the Inn with out mentioning Sara the Breakfast Queen. I can’t express to you enough what a pleasure it was to wake up at our leisure, walk down the hall, open the breakfast room door to find the smell of freshly brewed coffee, homemade breakfast treats, and Sara’s smiling face. To say the breakfast she prepared for us each morning was delicious would be an insult. The word just doesn’t do enough credit to her skill. We especially liked the Linguiça and Asparagus bread pudding. I can still taste its’ warm flavorful goodness.
We have spent the last few days figuring out excuses for us to return to the Inn and believe us it’s not hard, if we could come every weekend we would! Again, Thank You for all of the wonderful memories we were able to take with us in celebrating our 5th year of marriage. We hope to see you soon!” — guest from Worcester, Mass.
I feel like Sally Field’s did in her famous Oscar speech — “You like me, you really like me!” We live for this kind of feedback, and I am grateful to my tremendous staff for another star turn.
And when Brad and Angelina actually arrive? We are ready for you.